Responsible Gaming

One bet too many?

We want our players to have fun while gaming at Betsson, so we encourage you to gamble responsibly at all times. Gambling should be fun. Borrowing money to play, spending more than you can afford or using money set aside for other purposes is unwise and can lead to significant problems for yourself and others around you. The Betsson team wants players to be safe with their gaming and wise with the way they play.

Need to cool off?

Sometimes the heat of the moment can get the best of us. If you are considering self-exclusion, you may consider registering with National Self-Exclusion Register. This is a free service that enables you to self-exclude from all betting companies licensed in the Republic of Kazakhstan for a period of six months to one year. An application for self-exlcusion shall be submitted by you personally in writing and must contain:

• Your full name;

• Your identity document data;

• Restriction period;

• Your signature.

You can submit a form of self-exclusion form by email to [email protected]

 

Self-assessment test

If you are concerned about your gambling or you suspect that you may be developing a gambling problem, please try Self-Assessment Test . The results will help you understand your gambling habits and assist you in addressing any potential gambling issues. If you are concerned about your test result, consider activating a self-exclusion or contact our Customer Service to receive further help and advice.

Worried about the kids?

If you as an adult share your computer with people who are not yet of age, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. There's actually software that can do this for you, for example NetNanny. Further questions? Contact our award winning Customer Service staff at [email protected] [email protected] [email protected]  and they will help you.

21+

It is illegal for anyone under the age of 21 to open an account and/or to gamble with Betsson. The Company reserves the right to request any additional proof of age from any customer and may suspend an account until adequate verification is received.

Worried about your friends or want to be blocked without having an account?

If you’re worried that a close friend or family member has a problem with gambling, you should contact our Customer Service. They have a lot of experience in dealing with these issues and can help both you and the person you're worried about on the right track.

Likewise, if you are worried about yourself, and don't yet have an account with us and want to be blocked from gambling, you should contact our Customer Service to get assistance and advice.

Independent organisations

Here you will find contact information of organisations that can help gamblers, people with a gambling addiction, and their family and friends.

https://gamblersanonymous.org/ga/?q=address/kazakhstan  

Excessive gambling and/or betting entails the following potential risks and harm to the individual: Addiction: gambling and/or betting participant, control over behavior and inability to stop gambling;
Mental health: stress, low mood, depression and other mental disorders;
Social consequences: maintaining relationships with family, friends and colleagues, as well as social isolation;
Impact on work and study: negatively affects professional activities and studies, reducing productivity and performance.
To minimize the risk, it is important to act responsibly, limit the time and money spent on gambling and/or money, and seek help from an operational organization at the first sign.
PROTECT YOURSELF AND YOUR LOVED ONES!

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© Betsson 2024 BHG LLP is licensed and regulated by the Committee of Tourism Industry of the Ministry of Culture and Sport of the Republic of Kazakhstan under licence No 24176312 issued on the 15th April 2024. Betsson encourages everyone to gamble responsibly at all times. Visit our Responsible Gaming page for more information.

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